Refunds and Returns Policy

Returns & Exchanges


If you are not satisfied with one of our products at the time you receive it, you may return it to us within 7 days for replacement, exchange or a refund (excludes women's underwear and women's swimsuits for hygiene reasons).

Read our full Returns Policy below.


Returns and Exchange Policy

You can return any item except underwear and swimsuits within 7 days upon delivery if the item is unused and in its original condition and packaging. For hygienic reasons we do not exchange or refund underwear and swimsuits, except in the case of a faulty garment, in which case we will organize an immediate replacement sent to you free of charge. 


For an exchange/replacement to take place, please follow these criteria below:

  • items are faulty: damaged/broken or soiled upon arrival
  • wrong colour, size, style
  • the parcel was lost in transit

Please contact us by  email and include a photo of the item(s) showing the size tag and its original packaging within 48 hours upon receiving your purchase to get a replacement.


Please check oursize chart before purchase and if you are unsure, feel free tocontact us and our team will happily assist you. We will replace incorrect sizing if the garment is untarnished and in its original packaging.We do not bear responsibility due to Non-Receipt of Refusal because the item you ordered does not fit you.


Return Terms & Conditions

All returns enquiries will be responded by our support team and exchanges will be sent immediately following the receipt of the exchanged products. The cost of returning the item(s) by post is at the expense of the customer, unless faulty.


The team does not bear the direct cost of returning the goods. Please note that returns can sometimes take up to 15 days to reach us. If you return a product without the Return Form, the refund may take longer. The corresponding refund will be made once your return is received. Please also note that only products in perfect condition and in their original branded packaging (alternative appropriate exterior shipping packaging can be used) will be refunded. The refund delay depends on your bank and may vary. 

Please note that because you are exchanging items purchased online you are responsible for the associated costs to return the goods to us unless the product is faulty or damaged. We do recommend that you use registered post as we cannot take responsibility for items not received.


If you have other concerns, please refer to our FAQ or contact our Customer Service by submitting a ticket at our contact page  HERE

Cancellation Policy

We accept cancellation of orders, given that we receive your request within 6 hours after placing it. Please send us an  email letting us know the reason why you wish to cancel your order. 

Bear in mind that for banks to process a refund, it might take up to 48 hours to reflect on your bank account and it is officially posted. If you check your bank account and contact your credit card company without having received the refund, please contact us by submitting a ticket on our website.


Customs Charges

Please be aware that your order may be liable for charges or fees as a result of customs laws relevant to the delivery country. We recommend that the customer checks and makes themselves aware of any country-specific customs fees by visiting their country customs agency website, where guidelines relating to such fees will be outlined. It is the responsibility of the customer to be familiar with such fees that may be applicable. Please note that we have no control over what fees are liable to be charged. We cannot undervalue orders, or mark them as a gift.

The customer takes full liability for all postal charges, return shipment costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes, or fails to pay the customs charge within the time period outlined that results in the order being returned to the sender. Please be aware that we will only be able to issue you with a partial refund in these circumstances, once any of the above charges and costs have been factored into the return amount.

The customer could also be liable for the same charges outlined previously if the parcel is returned to the sender because of incorrect or missing delivery address information. Whilst we make every effort to validate address details at the point of dispatch, it is ultimately the responsibility of the customer to input the correct shipping details initially during the checkout process. Should you realize that an incorrect information/address was added in your order please contact us

 

 

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