FAQs

Hello! How can we help you?

SUGGESTED ANSWERS

  • Where do you deliver and how long will delivery take?

    We ship internationally, all over the world, using our network of different couriers and postal services depending on the delivery country. Shipping times vary from country to country but we aim to have all parcels delivered within 10-12 business days from when your order left our dispatch centre.

  • Where is my order?

    To keep you up to date with your order’s progress and current status you will receive automatic tracking updates via your registered email address. If your order has been dispatched and you haven’t yet received any updates, or a tracking number, please contact our customer service team and they will be happy to assist you.

  • How do I return my order?

    If the item you have bought is no longer required, you can return it within 14 days following the delivery date providing that the product has not been used. Please contact us here and we will instruct you of how to begin the returns process.

  • What payment methods do you accept?

    We accept Credit Cards, Debit Cards.


  • How do I place an order?

    Placing an order with us is easy! Just browse through our collections and add the items to your shopping cart by clicking the green Add to Cart button on the product page.

  • How do I proceed through the checkout?

    Once you add items to your card it will automatically show you the checkout button on the right side of your items. If you are done shopping, and are ready for payment just click the green checkout button. If you want to add more items to your cart, then just go back to our collections page by clicking the back button or by clicking out the top bar menu.

  • How do I use my promo code?

    As soon as you click the Checkout button, it will redirect you to the Customer information page. You should be able to see the items in your cart on the right side of the page as well as the discount code box. Please type in the promo code on the box provided and click the Apply button.

  • How do I pay using a gift card?

    When you click the Checkout button, you will be redirected to the summary of your order. On the right side of the page, you should see the Gift Card or Discount Code box please type in the gift card code on this box and click Apply.

  • Why did the currency change at checkout?

    Our prices are in US Dollars. The site reads your IP location and shows you the local currency but the checkout will still be US Dollars.

  • Do you restock Out of Stock items?

    Unfortunately, we do not restock most of our items. But do contact our customer service team to inquire about the items you are looking for. We might just have it back in stock. :)

  • How can I change my shipping details?

    Please contact our Customer Service Team as soon as you realize a mistake in order for us to update your details.

  • How do I know what size to choose?

    All of our products have size charts on their product pages, just scroll down a bit to see them. We advise our customers to follow the size guide to avoid the hassle of returns due to sizing.

  • Can I cancel my order?

    Yes, of course! We have a 6 hours cancellation period. Just contact our Customer Service Team and they'll be glad to assist you.

  • Where do you ship from?

    We ship from our warehouses in USA or Europe.

  • Do you ship internationally?

    Yes, we do. We ship all over the world.

  • Do you offer express shipping?

    We don't offer express shipping at the moment but it's an option we are looking to add in the nearest future.

  • When will you ship my items?

    Please allow us 3 days to prepare and ship your items. In some cases, we ship the next day from the time of order.

  • How can I track my order?

    You will receive automatic tracking updates via your registered email address.

  • What can delay my online order?

    Your order will usually be delivered on time, although delays may occasionally occur. Factors beyond our control may impact delivery times and these may include unforeseen impacts caused by our delivery partners, weather disturbances and system failures.

  • Why is the order taking long?

    Typically, orders are received within 10-12 business days. Please note that your processing time and shipping speed are two completely separate things. Processing time is the amount of time that it takes our staff to process orders for the day which includes quality check, putting them in the package, and sending your box to the courier. Shipping Speed is how quickly the courier delivers the package to your country which then is received and delivered to your doorsteps by your local post.

  • Why did I receive just half of my order?

    Depending on stock availability, we may ship the items separately in order for the items to get to you fast. As soon as our warehouse staff confirms stocks of the other items, we ship them right away. This usually takes about 2-3 days.

  • Why are some of your products made in Asia or in the Far East?

    We manufacture some garments in the Far East simply because they are very reliable producers. Our products are, in fact, produced across a number of locations globally to satisfy our customers standards.

  • Will I have to pay customs fees?

    Your order may be liable for charges or fees as a result of customs laws relevant to the delivery country. We recommend that you view and make yourself aware of any country specific customs fees by visiting you country customs agency website, where guidelines relating to such fees will be outlined. You can read more on customs information by visiting our Terms of Service page.

  • What if I need to return something? Can all items be returned?

    All items, with the exception of underwear/lingerie and swimwear, for hygiene reasons, will be accepted back as long as they meet all of our return terms and conditions and a Return Form is submitted within 7 days of receipt of delivery.

  • How do I return a product?

    Lodge a Return Claim using our Return Form. Read our full Returns & Exchange Policy to ensure your item is eligible for a return or exchange.

  • What are your return terms & conditions?

    If your item doesn't fit or you have ordered the wrong colour or style, you will be able to exchange it within 7 days of the day of delivery. To be eligible, items must be unworn, undamaged and unmarked, and in their original packaging. Please note that for health and safety reasons, underwear and swimwear cannot be exchanged.

    Please note that because you are exchanging items purchased online you are responsible for the associated costs to return the goods to us unless the product is faulty or damaged. We do recommend that you use a registered post as we cannot take responsibility for items not received.

    If you have other concerns, please contact our Customer Service by submitting a ticket at our contact page HERE

  • I’d like to cancel my order, how can I do this?

    We accept cancellation of orders, given that we receive your request within 6 hours after placing it. Please send us an email letting us know the reason why you wish to cancel your order.

    All refunds will be processed within 24-48 hours before the funds reflect on your bank account.

    For exchange/replacement: please do not send your purchase back to the manufacturer. Send us an email stating your concern and attach a photo of the item(s) showing the size tag and its original packaging within 48 hours upon receipt of the order.

  • I haven’t received my refund yet, how long will the refund process take?

    If you haven’t received a refund yet, check your bank account again and contact your credit card company. It may take some time before your refund is officially posted. If you have done all of this and still have not received your refund, please contact us by submitting a ticket at our contact page HERE.

    On average, it will normally take up to 10 business days for funds to reach your bank account.

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